Service questions

Authorized Ski-Doo dealers are the best source for service on your Ski-Doo product. You can use the online dealer locator to find your nearest dealer.

Check your operator’s guide for the manufacturer recommended service intervals. You can also access digital versions of theoperator’s guides here.

Your authorized Ski-Doo dealer is the first line in answering technical questions. If you’ve already contacted your dealer and they were not able to provide a satisfactory response to your question, you can contact Ski-Doo and we’ll find an answer for you.

You can access digital versions of the operator’s guides here. In addition, a hardcopy version can be purchased from an authorized Ski-Doo dealer.

Your first step should be to raise your concern to the service manager of your dealership. If you are still not satisfied with any aspect of the service performed on your vehicle, you can then contact Ski-Doo customer service.

Please consult the "Storage" section of your operator's guide for information on properly storing your vehicle during the off-season.

Warranty questions

Your first step would be to take your product to an authorized Ski-Doo dealer for diagnosis. The technician can help determine if the repair will be covered under warranty.

Your authorized Ski-Doo dealer has all the details about B.E.S.T. extended service. You can also read more about B.E.S.T. Warranty.

Yes, the warranty always follows the vehicle.

Yes, the warranty always follows the vehicle.

No, vehicle transportation to and from the dealership is not included and is the owner's responsibility.

If a part failure is not deemed to be caused by a manufacturer defect, it is possible that the repair would not be covered under warranty.

You can send us a proof of purchase or of ownership (such as a bill of sale), the mileage or hours on the vehicle, and your complete mailing address and phone number. You can fax this information to us at +1 819-566-3062. You can also send this information via our customer contact form.

Parts and accessories

You can obtain Ski-Doo parts and accessories from your dealer, or using our online store. You can access the Ski-Doo parts catalog here.

Please get in touch with the Parts Department of the dealership where you purchased the part or accessory.

Discuss your concern directly with the parts manager at your dealership. If the concern is still not resolved to your satisfaction, please contact us.

Promotions and marketing questions

Your authorized Ski-Doo dealer will have access to all current promotions and incentives. Alternatively, you can access some of them on the Ski-Doo website.

Raise the issue with the dealer where you purchased the unit.If you're still having trouble obtaining any promotional discounts or items that you feel should be applicable to your purchase, get in touch with Ski-Doo customer service and we'll assist you.

Product recalls & safety bulletins

Requests for a safety recall clearance letter should go through an authorized Ski-Doo dealer in Canada. To obtain a recall clearance letter, provide them with proof of purchase or ownership, mileage or hours on the vehicle, your complete mailing address and phone number, and your VIN number. Please note that there is a cost and processing delay for this service, which may vary by dealer.

Your authorized Ski-Doo dealer is equipped to verify if there are any outstanding safety bulletins or recall notices applicable to your vehicle using your VIN. There is no charge for this service.

GENERAL SNOWMOBILE QUESTIONS

There are a lot of technical differences between 2-stroke and 4-stroke engines. We won’t discuss them all, but for a snowmobiler the biggest differences will be weight, throttle response and longevity. 2-stroke engines are lighter and more responsive. They also burn their lubricating oil. 4-stroke engines are heavier because of their many moving parts and oil lubricating system but are very durable over longer time periods. Because 4-strokes don’t burn their lubricating fuel like a 2-stroke, they also require periodic oil and filter changes just like a car. 2-stroke (sometimes called two-cycle) engines fire, or have a power-stroke, every revolution of the crankshaft and the piston acts as the valve controlling intake and exhaust. 4-stroke engines fire every other revolution of the crankshaft and use valves in the cylinder head to control intake and exhaust. 

Top speed varies on many factors such as engine type and displacement, snow conditions, air temperature and more. Most stock snowmobiles will top out around 90-110mph (145-177km/h). Ski-Doo snowmobiles deliver thrilling acceleration and an incredible fun factor. Make sure to always ride safely within your abilities and within the posted speed limit where it applies.

You’ll want to dress in layers for snowmobiling. Start with a “base layer” that is made of a moisture wicking material (i.e. Merino wool or polyester) and fits tight to the skin to keep you dry. Depending on the type of riding and conditions, you’ll probably want to add an insulating “mid-layer” – this is typically a polyester or micro fleece garment worn over the base layer. Finally, you’ll want to wear a waterproof, windproof “shell” as an outer layer designed to keep the elements out. Each of these layers is available in a variety of thicknesses with varying levels of insulating properties. You’ll also want boots, gloves or mittens, and a balaclava to wear under your helmet. What works best for you will depend on personal preference, riding style and weather.

Driving a snowmobile down a hard-packed trail can be like riding a motorcycle, but without the need to balance. You use a thumb lever throttle instead of a twist grip to control your speed and there's no clutch lever or need to shift because a snowmobile operates with a continuously variable transmission (CVT).

You sit or stand on the machine and press the thumb lever on the right side of the handle bar to move forward and pull the left-hand brake lever to slow down or stop. Steering is through the handlebars where you naturally move them in a in a turning motion either left or right, and it's suggested the rider move their weight or lean the direction they want to go for better stability.

Off-trail riding in unpacked, typically deeper snow requires more physical effort and steering is done as much by moving body weight around as it by using the handlebars. Often in very deep snow turning is accomplished by using a combination of throttle, rider weight and turning the handlebars in the opposite direction (often referred to as counter steering) to initiate a turn.

Used snowmobiles can start as cheaply as $1,000 where new ones start at $7,700 and go up to $17,000 depending on the make, model, engine size and type, and other personal preference features.

It's best to consult a dealer or experienced snowmobiler and describe the type of riding you want to do. Be honest about your riding experience and where you frequently ride. Dealers will have access to a wide range of snowmobiles to fit your needs and the ability to show you the differences easily.

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