Last Updated: May 6, 2022
We acknowledge some of you have had to wait longer than usual for your 2022 snowmobile. We can never give back missed days on the snow. We apologize for that.
We want to let you know that as of today all 2022 models have been delivered to your dealer, including essential missing components.
Some of you may still be waiting for temporary missing features that don't impact your ability to ride your vehicle such as the RF D.E.S.S. key without microchips or the Air Controlled Suspension (ACS). We anticipate these will be ready closer to Fall, and your dealer will be ready to install them as soon as they become available.
As we continue to face difficulties due to the pandemic, including a lack of electronic components, transportation backlogs, and most recently, labour shortages, our CEO José Boisjoli addresses some of the measures we are taking to deliver our customers’ orders despite the challenges.
Despite the challenges, we are grateful that our customers have placed their orders for 2023. Ordering your snowmobile in advance is still the best way to ensure that you get what you want and, as of now, we remain on plan to deliver your 2023 snowmobile. We have purposefully limited the amount of specific components (for example, Smart Shox and 10.25” Colour Touchscreen Display) to limit the risk of delays due to missing components and get you riding as soon as possible. We encourage you to stay in touch with your dealer, to stay informed with regards to your specific order. We will update this page on a bi-weekly basis and will aim to provide you with the most accurate information with regards to our production.
For those who haven't pre-ordered, we will be adjusting pricing for MY23 snowmobiles. We know you probably weren’t expecting this, and we apologize for the change. As you are aware, pricing has increased for many products and industries around the world and powersports is no exception. BRP has explored various ways to accommodate the disruptions while maintaining the demand through the way we source materials, transport our parts and vehicles and assemble our units. We will continue to monitor the situation and keep you updated. Please note: Customers who purchased a snowmobile through the Spring Sales Event between February 14 and March 31 will not be impacted by the pricing adjustments. Additionally, there will be no pricing impact on the youth MXZ 120/200 models and the entry level models MXZ and Summit Neo/Neo+. There will still remain a temporary commodity surcharge in addition to the adjusted price.
We know this situation is far from ideal, but we remain committed, along with our dealers, to go the extra mile so you can enjoy your Ski-Doo snowmobile as soon as possible.
You can reach out to them for updates regarding your order since they will have the latest available information. Our customer care team is also here for you if you have any other questions at 1-888-272-9222.
Thank you for your continued trust.
Delayed Components: These are parts that did not ship with the vehicle due to supply chain challenges and are essential to make your vehicle run properly. BRP will ship these components separately to the dealership as soon as they’re available. Once a dealership receives all delayed components from BRP for your vehicle, they will complete the assembly and deliver it to you.
Permanent Feature Change: This is a permanent change to the original vehicle specifications, however, you can receive your vehicle and ride it as planned. No additional modifications by the dealership will occur.
Temporary Missing Feature: You can receive and use your vehicle immediately while you wait for these non-essential missing component(s) to ship to the dealership. The dealer will let you know when parts become available and will install the temporary missing feature(s) free of charge.
Yes. BRP's supply chain continues to be impacted by two factors during the pandemic: rising raw material costs and increased shipping costs. Because of rising costs, BRP has put in place a commodity surcharge for Sea-Doo, Ski-Doo, Lynx, Can-Am Off-Road and Can-Am On-Road vehicles.
B.E.S.T. Extended Service still offers you peace of mind warranty extended service. Until March 31, 2022, we offered a promotion of one (1) year of regular warranty plus (1) year of B.E.S.T. coverage with the Spring Sales Event. If you would like additional coverage, we offer options for purchase at your dealership. See here for more information on B.E.S.T.
We know having adventures and creating memories with our products is important, and we apologize that this delay might impact your plans. We’re putting all efforts into delivering our lineup as soon as possible. We are in the process of increasing our production capacity to lessen the impact on you. Like many other businesses, we’re experiencing some delays due to supply chain constraints paired with the popularity of our products. We’ll communicate updates to your dealer as they become available.
We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit.
We will honor our commitment to deliver as soon as possible, but if you are seeking a refund of your deposit, please contact your dealer directly. If further assistance is required, you can also call us at 1-888-272-9222.
Yes, BRP’s factories across the globe are operational and our production teams are working overtime. BRP has added additional shifts to increase production capacity, and we’ve expanded our production facilities to accommodate current and future growth.
We see the popularity of our products and the uncertainty of the global supply chain issues continuing, and it’s unclear at this time. However, rest assured that we are investing heavily to come up with creative solutions, and our teams are working overtime in ways to minimize the impact to all of you.
Yes, in an effort to get vehicles to dealers and then to customers as quickly as possible, BRP has adopted a model of shipping units with delayed components to be installed at a later time at the dealership when the parts become available. After that, your dealer will deliver your product to you as expected.
Due to the production supply constraints, it could be possible that modifications will need to be made. Check with your dealer on whether your order is impacted by these changes.
For the latest information on any parts or accessories impacted by delays, please check with your dealer.
Your local BRP dealer has the most accurate shipping information and we recommend working with them directly.
We are investing in ways to maintain our production levels and are doing everything possible to deliver your product on time. Rest assured you have the entire BRP workforce dedicated to making this happen for you.
It is important to us to deliver quality products that you can expect, and so BRP remains committed to our high quality standards regardless of the production constraints we’re currently experiencing.