February 17th, 2014
Dear Ski-Doo® or Can-Am® product Owner,
This notice is sent to you in accordance with the requirements of the Consumer Product Safety Act and other applicable laws.
In cooperation with Health Canada, BRP is conducting a voluntary safety recall on HEATED GLOVES (P/N 446248 and 446247) and 2 LITHIUM-ION RECHARGEABLE BATTERIES (P/N 488058) sold under the Ski-Doo or Can-Am brand. Our records indicate that you have purchased at least one of these products.
What is the potential problem?
While charging, the lithium-ion rechargeable battery packs can overheat and pose a fire hazard.
What should you do?
Immediately disconnect all battery packs from the electrical connections inside the gloves’ battery pouches and avoid charging the battery packs.
Go to an authorized dealership and bring all battery packs and charger for a full reimbursement.
You can keep the gloves.
What to do if you feel this notice is an error?
This notice was mailed to you according to the most current information we have available. If any information in this notice is incorrect, please contact BRP at your earliest convenience.
If you have questions, need assistance, or to find your nearest authorized BRP dealer:
Visit www.ski-doo.com or www.can-am.brp.com
In Canada: 1-888-638-5397
9:30 AM to 5:30 PM Eastern time Monday to Thursday,
10:30 AM to 5:00 PM Eastern time Friday
We apologize for any inconvenience this may cause you.
Thank you for your immediate attention to this matter.
After-Sales Service Department